TrailTracker Support
We're here to help you get the most out of your mountain data.
Need Help?
If you're experiencing issues with TrailTracker, syncing your Strava account, or have any questions about the service, we're here to help.
Common Issues
- 1
Strava Sync Not Working
Try disconnecting and reconnecting your Strava account in the settings. Ensure you've granted the necessary permissions.
- 2
Missing Activities
We only sync activities classified as skiing or snowboarding. Make sure your Strava activities have the correct sport type.
- 3
Resort Not Supported
Currently we support a specific list of resorts. Contact us if you'd like us to add your favorite mountain!
Privacy Policy
You can read about how we handle your Strava data in our Privacy Policy.